EasyRoutes can notify your customers when items are out for delivery, when their delivery has arrived, or if they missed a delivery.
Currently, we attempt to send a notification using your Shopify Notification templates for the following events - these events are mapped to states that are a part of a fulfilled order. EasyRoutes currently will attempt to fulfill your order for accessing these notifications.
|Notification||Action||Shipping Method||Local Delivery|
|Out for Delivery||Start Delivery Route, or "Out for Delivery" under More Actions||✅ (if enabled in your Settings)||✅ (if enabled in your Settings)|
|Delivered||Mark as Delivered||✅||✅|
|Missed Delivery||"Attempted Delivery" under More Actions||Does not send email (but you can see this status on your route)||✅|
You can skip "Start Delivery Route" by clicking on the "Driver View" button instead and trigger notifications above (e.g. Mark as Delivered) per stop only as you need instead if you want to keep your orders unfulfilled before or during the delivery of your route.
If you do not use Shopify Local Delivery, then we map to these notifications titled "Shipping" under your Settings -> Notifications
- Fulfillment request (future roadmap)
- Shipping confirmation (future roadmap)
- Shipping update (future roadmap)
- Out for delivery
Note that Out for Delivery and Delivered notifications must be checked and enabled in order for EasyRoutes to send a notification.
If the order was placed with a "standard" shipping method (e.g. a custom shipping method), then we will use the Shipping notifications (i.e,. same ones that a third-party shipper like Fedex / UPS would integrate with to trigger notifications). This also means that "attempted delivery" will only send an email if the order was Local Delivery. There is no Missed Delivery notification template for Shipping.
If you use Shopify Local Delivery, then we map to these notifications titled "Local Delivery" under your Settings -> Notifications:
- Out for delivery
- Missed delivery
Note that Out for Delivery, Missed Delivered and Delivered notifications must be checked and enabled in order for EasyRoutes to send a notification.
For example, if your store is configured with Shopify Local Delivery. And an order was placed with Local Delivery as the shipping method (i.e,. store has it configured), then we will use the Local Delivery notifications.
Out for Delivery
When you or your driver views a delivery route, they will see a "Start Delivery Route" button at the top-right of their screen.
Clicking this button will update your order status and trigger the Out for Delivery notification email to all the customers in that route and take you to our mobile-friendly driver view.
You can set it so that an email is not sent when the "Start Delivery Route" button is clicked. To do so, click on the Settings tab.
Scroll down to the Delivery Notification section and toggle the checkbox next to Out for Delivery.
The Out for Delivery notification can also be sent individually for each order by marking that order as "Out for delivery".
When the "Mark as Delivered" button is pressed, your order status will be updated and a "Delivered" email is automatically sent to that customer.
Missed Delivery notifications are only available for Local Delivery orders. A Missed Delivery email notification is sent when the order has been marked as "Attempted Delivery".
Viewing what notifications have been triggered
To review what notifications have been triggered for a particular order, review your order's timeline. For more on how to use your Timeline for an order, review this Shopify Help article.
Text / SMS Notifications
For SMS notifications, here's the article in the Shopify Help Centre on the topic.
If they originally entered a phone number with their order, then it's already on an SMS notification. If they originally chose email, then your customers can opt in to order tracking with SMS on their order status page, and that's when the SMS notifications are sent: